Let us find the right diamond

We do offer synthetic diamonds or lab-grown diamonds. They aren't necessarily the best investment for your jewellery project and we always check in on your objectives further when we speak before advising on the right stone. We've written more about buying synthetic diamonds here.

We ask our client for a retainer when we start working on design concepts and production work. The first discussion and subsequent correspondence is generally free of charge.

As you can read in several of our advice articles, there are thousands of cheaper diamonds out there sold by companies who specialise in the acquisition of cheap stones. For many people, this is a good enough solution. For those who are more discerning in their tastes, and want a stone that looks amazing in any light and that doesn't drop in value as soon as it's purchased we offer this service. Stones that have been seen by Heirloom, and are confident that the appearance is worth the cost. It is very easy to buy a cheap diamond online, it's just worth noting that a cheap diamond is then what you will own, there are no bargains. Finding the best stones on the market is more of a skill and that is what our experts do.

We can set stones in simple ‘placeholder rings’ that will hold them securely while we work with your fiancée on their dream engagement ring. This will cost £300 (we use 9 karat gold), and we will replace their stone with a cubic zirconia once it is rehoused so they still have a ‘backup ring’.

We are not an online retailer, we are a specialist buying service and we have personally viewed and sourced the diamonds we sell. This takes time and expertise as well as administration hours.  That is what clients pay for.

We offer a 14 day returns period from date the diamond is received at your address. If you have changed you mind in this time frame, we will require notification ASAP, and once we have ascertained that we have received the original stone back, we will issue a refund less 10% administration charge.

At the moment we can ship to EU states, and the USA. There are extra charges to be met here for shipping and insurance.

In short, no. A lot of the stones we have access to are not listed (they don’t need to be, they will sell anyhow) and we are a VAT registered company, and the bank charges us for cash.

We're not saying you can't trust it, just to take it with a pinch of salt. You can’t certify a diamond, you can only appraise it. All diamonds are viewed by human eyes, and they occasionally get it wrong.  In addition, diamonds can be appraised en masse for large resellers, which doesn't offer the same level of care. Finally, some online diamond retailers know that for the inexperienced, it is a lot easier to take what a certificate is saying as being gospel, than to be able to judge the quality of a stone.  And they play on that. For us, you can’t trust the appraisal until you have seen the diamond.

When you choose a diamond from Heirloom London, it is because you are looking for something really special. We view all of our stones individually to ensure each client finds the best looking stone for their needs and budget.

We find people who would sooner buy a diamond on the paper assessment alone are not interested in stone appearance, and so are best served by the online stores already out there.

Yes, we can source you a traceable stone. There will be a surcharge for this service, due to these stones requiring extra steps to ensure supply remains traceable, and thus costing more.

All of our stones are sourced through the terms laid down by the Kimberly Process, a global mechanism for ensuring that stones have not entered the market through slavery or sold to support conflict.