If you are about to invest in an engagement ring, or indeed in wedding or eternity ring, pendant or special bracelet you need to feel comfortable that Heirloom London will exceed your expectations. And this is where our client opinions are so important. We’ve built our reputation on them. We have just started using Reviews.co.uk but you can see our older reviews on Trustpilot, and in addition, a few of our clients very kindly agreed to be filmed sharing a little about their ring experiences.
Ruth redesigned all my old jewellery and it was great fun doing it together. I now have an amazing pair of earrings and a beautiful multi diamond ring. I offset the cost of my old yellow gold against the cost of the platinum which made my new ring great value. I have seen other rings similar for a third more of the price I paid. I would not hesitate in recommending Heirloom to anyone 🙂
I initially approached a number of high st stores for a resize of my wedding ring, and due to its wave design, they all said they couldn’t do it as it will distort the design. With this in mind, I thought it would be a difficult job and resorted to websites that had a “remodelling” service. I chose Heirloom due to its great reviews. I was anxious as I didn’t have a huge budget but Ruth was so understanding, friendly yet professional. It was a great relief that I didn’t need to remodel my rings and that they could resize without distorting the design! The team at Heirloom even managed to keep the inscription on the inside of the ring in tact!!! I’m so pleased with the end result and so happy that I can wear my rings again! With such professionalism and knowledge, I can’t wait to get in touch again with future projects...
The piece of jewellery I had replaced was extremely sentimental and as such it was very important to get an exact copy made. I was astonished at the likeness and the level of care taken in producing the replacement. Not only was it worth every penny, the service received was also to a 5 star standard. The best review anyone can give after paying for a service is whether they would do so again and I would have no hesitation commissioning Heirloom again if the need arises.
We had a brilliant experience with Ruth. We did extensive research and searched and searched to find the right diamond. We met with Ruth a number of times and were really impressed but initially we found a diamond we liked with another merchant and thought we were safer having our design made by the same merchant - we got that very wrong! The ring was not as we had designed and we were pretty disappointed. Luckily we managed to extricate ourselves from the situation with the diamond and returned to Ruth who we had a seamless and great experience with. Ruth has a great personal touch and highly recommend her and the Heirloom team.
Ruth was fabulous - a great eye that was flexible enough to take into account my style, plus accommodating and patient as we worked to remodel my ring into a new design. I'm very happy with the outcome and would have no doubts in recommending her.
Heirloom was fabulous! The team did an amazing job designing and creating the perfect pieces that allowed my sisters and I to enjoy jewelry that would have otherwise sat in a jewelry box. They were thoughtful, responsive and stuck to the budget and timeline. Both the quality of work and the customer experience were outstanding and I can’t recommend them highly enough.
I really can't recommend Ruth (and Heirloom) highly enough. It was a pleasure working with her in every way - she was full of great ideas, flexible in her approach, gave exceptional customer service, was fantastic value for money and is a really interesting and fun person too! And I couldn't be happier with the remodelling of my Mother's engagement ring and fantastic new rose gold bangle! Thank you Ruth!
The team came recommended by a shared friend. While I did a ton of research beforehand and during, nothing beats talking to an expert who loves their craft. Ruth couldn't have been more helpful and in the end, my now fiancée absolutely adores everything about the ring: every aspect of the chosen diamond, the intricacies of the ring design, the engraving... it's perfect. Thanks for everything.
All Heirloom client testimonials reflect the honest opinions of our clients, but are influenced by the service, quality and value they have experienced on their jewellery buying journey. We go out of our way to ensure that every client receives excellence, knowing as we do that they may decide to write about it afterwards! (And yes, we are very proud of our five star average).