Terms and Conditions

Heirloom Website

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heirloom London Limited’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Heirloom London Ltd’ or ‘us’ or ‘we’ refers to the owner of the website.  Our registered details are:

Heirloom London Ltd
Thavies Inn House
3-4 Holborn Circus
London
EC1N 2PL
Telephone : 020 3287 2875
Registered in England No. 8777319
VAT No. 175 3973 71

The term ‘you’ refers to the user or viewer of our website.

General terms and conditions

  1. The content of the pages of Heirloom London’s website is for your general information and use only and is subject to change without notice.
  2. Heirloom London Ltd provide this web site on an “as is” basis and as such accept no responsibility for any errors, which will be unintentional.
  3. This website uses cookies to monitor browsing preferences.  If you do allow cookies to be used, no personal information is stored by us for use by third parties.
  4. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  5. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  6. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the websites. We have no responsibility for the content of the linked websites
  7. At present, Heirloom London’s consultations only take place in London, Chester and Liverpool.  Other addresses are at the total discretion of the business.  Goods will only be delivered to Great Britain and Northern Ireland addresses.
  8. We reserve the right to carry out an identity check on all new clients. which may includes the use of a credit referencing agency. This agency may check the details you supply against any particulars on any database (public or otherwise) to which they have access. They may also use your details in the future to assist other companies for verification purposes. A record of the search will be retained.  An identity check has no bearing on your credit rating.  If the buyer’s identity does not pass the identity check, the order will not commence and the buyer may be refused further service.
  9. In the event that payment is rescinded, or refused clearance, we reserve the right to pass on any charges incurred to the client.
  10. All materials and prices referred to on this site are subject to prevailing market conditions and no guarantee of cost or availability can be provided until we have determined what is physically available.  We will always endeavour  to source the stones and designs to the specification you are looking for – you accept in browsing this site that these are still subject to availability.
  11. Products images shown will not be actual size and will depend on your monitor’s display and colour capabilities. Colours reproduced are as accurate as electronic processes allow.
  12. All items of jewellery will be supplied in our packaging or branded packaging from our designers.

 Copyright

  1. All website content is the property of Heirloom London Ltd or its suppliers. Permission is given to all purchasers to electronically share sections of this site for personal use through social media only.  Any other use, without the written permission of Heirloom London Ltd, is strictly prohibited.
  2. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  3. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  4. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Jurisdiction

The formation, existence, construction, performance, validity and operation of these terms will be governed by the law of England and Wales.

Heirloom London Ltd. Terms and Conditions of Sale

Heirloom London Ltd. Terms and Conditions

  1. Definitions

Buyer          the person who buys or agrees to buy Goods from the Seller.

Conditions  the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.

Goods         the articles which the Buyer agrees to buy from the Seller or instructs the Seller to remodel.

Price           the price for the Goods, including VAT and packaging, excluding any carriage, and insurance costs.

Seller          means “Heirloom London Ltd”, a company whose registered office is at Thavies Inn House, 3-4 Holborn Circus, London EC1N 2PL.

Services      the service of sourcing Goods; advising on suitability of Goods and all assistance associated with the purchase of Goods from the Seller.

  1. Conditions

2.1    The Seller will provide Goods and Services according to these Conditions, which form the contract between the Seller and the Buyer in relation to the sale of Goods and provision of Services. These Conditions represent the whole of the agreement between the Seller and the Buyer.  They supersede any other conditions previously issued including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.

2.2    All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions, which the Seller can accept or reject according to factors in its absolute discretion, including but not limited to, availability of Goods, anticipated time of delivery etc.

2.3    Signature of a confirmation of order of Goods by the Buyer operates as conclusive evidence of the Buyer’s agreement to purchase the Goods (whether ready-made or bespoke) specified on that confirmation of order according to these Conditions.

2.4     Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of the Goods.

2.4    These Conditions may not be varied except by the written agreement of Ruth Donaldson, a director of the Seller.

  1. Price and Payment

3.1    The Price shall be the price shown on the Seller’s confirmation of order.  The Price is inclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice.

3.2    For Goods which are made to order or bespoke, payment of the Price and VAT shall be made by the Buyer in two instalments;

3.2.1 fifty percent of the price shown will be immediately due and payable in order for Goods to be supplied or, where the item is being made according to the Buyer’s specification, prior to any work being undertaken;

3.1.2 the remaining balance will be invoiced when the Goods are ready for despatch and payment shall be made immediately upon receipt of invoice and prior to delivery of the Goods, unless any alternative arrangements for payment of the balance have been agreed in advance in writing between the parties.

3.2    For Goods which are ready made or which are available for despatch at once, the Seller will invoice the Buyer the full Price and payment shall be made immediately upon receipt of the invoice and prior to delivery of the Goods, unless any alternative arrangements for payment of the balance have been agreed in advance in writing between the parties.

3.2    Interest on overdue invoices shall accrue from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 5% per annum above the Bank of England base rate from time to time in force.  Such interest shall accrue after as well as before any judgment.

3.3    The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.

3.4    In any event where payment or any part thereof remains unpaid 14 days after the date of invoice the Seller shall be entitled to cancel the order and any payment already made by the Buyer shall be forfeit. Additionally the Seller shall be entitled to sell the Goods to offset all costs of materials, labour, storage, insurance and all expenses (including administrative, delivery and professional costs) incurred as a result of the order.

  1. Goods

The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.

  1. Warranties

The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order and are fit for purpose, appropriate quality and made from the materials specified in the confirmation of order.

  1. Delivery of the Goods

6.1    Time shall not be of the essence in relation to delivery of the Goods.

6.2    Delivery of the Goods shall be made to the Buyer’s specified address.  The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified for delivery by the Seller.

6.3    The Seller undertakes to use its reasonable endeavour to despatch the Goods on an agreed delivery date and time, but does not guarantee to do so in the event of any event which could be construed a Force Majeure.

6.4    The Seller undertakes to keep the Buyer regularly appraised of the likely date when the Goods will be ready for despatch.

6.5    The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods.  If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.

6.6    If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for despatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.

  1. Acceptance of the Goods

7.1    The Buyer shall be deemed to have accepted the Goods on delivery.

7.2    The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 3 working days of delivery of the Goods of any defects which a reasonable examination would have revealed. Defective Goods may be returned in accordance with the provisions of clause 9.3.

  1. Risk and Ownership in the Goods

Risk in the Goods passes on delivery of them to the Buyer. The Buyer shall be responsible for ensuring that the Goods are adequately insured at least until the expiry of the inspection period in clause 7.2.

  1. Right of Cancellation and Return of Goods

9.1    Save where you have bought ready-made Goods online from the Seller, there is no right to cancel the order and/or these Conditions and specifically there will be no right of cancellation and/or return where the Buyer has had a change or mind or change in personal circumstances

9.2     There is no right of return and/or refund where Goods have been;

9.2.1 worn, cleaned and/or damaged (whether by accident or deliberately) and the Goods and/or the packaging is not fit for reuse;

9.2.2  sourced specifically for the Buyer and/or at the Buyer’s request;

9.2.3  made bespoke in accordance with the Seller’s instructions and/or a confirmation of order;

9.2.4  sized and/or adjusted in accordance with the Seller’s confirmation of order;

9.2.5  remodelled to a new design and have therefore become mixed inseparably with new goods.

9.3     Where the Buyer has bought ready-made Goods online from the Seller, the Buyer may cancel the order within 14 days of delivery of it and the Seller will provide a refund upon return of the Goods to the Seller PROVIDED THAT the Goods have NOT been;

9.3.1 worn, cleaned and/or damaged (whether by accident or deliberately) and the Goods and/or the packaging are fit for reuse;

9.3.2  personalised sized or remodelled for the Buyer and/or at the Buyer’s request.

9.4    The Buyer is required to return the Goods to the Seller by courier or special delivery post which must be signed for by the Seller and must insure them for their full replacement value. In the event that the Goods are not returned or not received by the Seller, no refund will be given. In the event that the Seller agrees to arrange for return of the Goods to it, the Seller shall be entitled to deduct the cost of returns from the price refunded to the Buyer.

9.5     Where the Goods are proven to be defective;

9.5.1  the Buyer may return the Goods to the Seller by courier or special delivery post which must be signed for. The Buyer shall be liable for the costs of secure return and any insurance associated therewith. In the event that the Goods are not returned or not received by the Seller, no refund will be given. In the event that the Seller agrees to arrange for return of the Goods to it, the Seller shall be entitled to deduct the cost of returns from the price refunded to the Buyer;

9.5.2  the Seller will correct the defect within a reasonable time and re-deliver the Goods to the Buyer and all provisions of these Conditions will apply as before.

9.6     Where Goods are returned for any reason (including for any statutory reason) the Seller shall be entitled to deduct such sums as are reasonable for the amount the Goods have diminished in value as a result of the Buyer handling or wearing the Goods beyond what is reasonably necessary to establish their nature, characteristics and function.

Terms & Conditions for Purchase and Redemption of Heirloom Gift Certificates

1. Conditions

1.1. Heirloom London gift certificates are issued in Pounds Sterling by and are the property of Heirloom London Ltd whose registered office is at Second Floor, Thavies Inn House, 3-4 Hoborn Circus, London, EC1N 2PL (“HL”).
1.2. HL gift certificates are sold subject to these terms and conditions and by purchasing an HL gift certificate you will be deemed to have read and accepted these terms and conditions.
1.3. HL gift certificates are purchased through an HL representative (referred to as “the Consultant”) and the HL usual terms and conditions of sale will apply. Once payment has been accepted the HL Consultant will be responsible for dispatching the HL gift certificate. HL gift certificates may be cancelled after issue if any information supplied at the time of purchase is untrue or inaccurate, or if payment is declined or incorrect cardholder details and/or billing information have been supplied.

2. Redemption of Vouchers

2.1. HL gift certificates can be redeemed once for their full face value within their period of validity with an HL Consultant in exchange for the provision of either (a) a jewellery consulting session to source made to order or off -the-shelf jewellery products (referred to as “the Consultancy”), (b) a bespoke experience or package of jewellery designed to your specifications (referred to as “the Product”), or (c) remodelling of your existing jewellery to new designs (referred to as “the Service”) or any combination of the Consultancy, the Product and/or the Service.

2.2. Each HL gift certificate features a unique reference code which is cross referred to recipient details and:

2.2.1. Gift certificates are only valid when displaying a voucher number.
2.2.2. Gift certificates are redeemable subject to availability of Consultants, Product and Service availability at the discretion of the Consultant.
2.2.3. The gift certificate(s) must be presented upon your first meeting with the Consultant and will be verified prior to any Consultancy, Products or Services being supplied.

2.3. HL gift certificates may not be exchanged wholly or partly for cash nor will any change be given except at the discretion of the Consultant in which case such ‘change’ will be provided in the form of further gift certificates.
2.4. Gift certificates are valid for 15 months from the date of issue and may not be redeemed beyond that period.
2.5. If your use of the HL gift certificates raises any tax liability on you, including disclosure, then such liability is your sole responsibility.
2.6. Heirloom London Ltd reserves the right not to accept damaged or defaced HL gift certificates.
2.7. In the event that the value of the HL gift certificate does not cover the full cost of the Consultancy, Product and/or Services, the balance must be paid by by you to the Consultant via bank transfer or by valid debit/credit card.

3. Return of Gift Certificates

3.1. If you have purchased the gift certificate via our website, you may return it for a full refund at any time within 14 days from the date you received it.

4. General

4.1. Provision of Consultancy, Products and/or Services against redemption of an HL gift certificate will be subject to the standard HL terms and conditions of sale which are set out at www.heirloomlondon.co.uk/terms.

4.1.1. HL accepts no responsibility for the loss or theft of gift certificates. Gift certificates are not replaceable if lost, damaged, stolen or expired and are void if altered, photocopied or reproduced.

4.2. Any use of the HL web-site www.heirloomlondon.co.uk or any related HL web-site will be subject to the policies, terms and conditions displayed on or accessible from the web-site.

5. Jurisdiction

5.1. The formation, existence, construction, performance, validity and operation of these terms will be governed by the law of England and Wales.

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